Shipping Policy
Free Shipping on Orders Over?
€60. For orders under €60, the shipping fee is €6.99.
What countries do you ship to?
Germany, Belgium, Poland, France, Netherlands, Sweden, Spain, Italy, Ireland, Estonia, Austria, Bulgaria, Denmark, Finland, Czechia, Latvia, Lithuania, Luxembourg, Romania, Portugal, Slovakia, Slovenia, Greece, Hungary, United Kingdom
How long does delivery take?
From 5 to 10 business days, depending on the product you purchased and your location.
Due to the large geographical span, the shipping time of some orders in the following countries may be extended to 14 to 20 business days：Ireland, Estonia, Austria, Bulgaria, Denmark, Finland, Czechia, Latvia, Lithuania, Luxembourg, Romania, Portugal, Slovakia, Slovenia, Greece, Hungary
Please note that we are unable to deliver to the following specific cities:
In Spain:
- Santa Cruz de Tenerife
- Las Palmas
- Ceuta
- Melilla
In Portugal:
- Azores
- Madeira
Please note: Due to logistical constraints, the following products cannot be delivered to Bulgaria, Finland, Greece, Ireland, Portugal, Romania, Slovakia, Slovenia, Sweden.
Product Name and SKU:
If we cannot deliver to your area, please check here (where to buy page) to purchase on other platforms, we will soon support your region.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out Baseus products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at baseus.de@baseus.com .
Return Policy
Baseus has implemented an easy and straightforward Return Policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
Local offline stores
You can entrust agents to provide replacement services. Alternatively, customers may also seek after-sales services via Baseus' official website.
Online purchased from other channels
Please contact the corresponding platforms or online distributors. If any further questions arise, customers can reach out to Baseus on this page.
Online purchased from Baseus Official Website
You are in the right place! Please follow the provided return procedure instructions and verify their coverage under the warranty period.
Return Validity Period
14 Days Money-Back Policy Baseus guarantees a 14-Day Money-Back policy for no reason (E-commerce channel). If non-quality problems arise, customers shall bear the postage for the return, and the merchant shall bear the postage for re-delivery. Invoices and gifts must be returned together. The 14-day Money-Back product must be guaranteed to be a product that does not affect secondary sales, with only unpacked packaging, and some products that should not be used.
Return Procedures
1. Contact our customer support team at baseus.de@baseus.com with the following information:
I hereby give notice that I withdraw from my contract for of sale of the following good
- Product's [NAME]
- Received on: [PLEASE COMPLETE]
- Order number: [PLEASE COMPLETE]
- Name: [PLEASE COMPLETE WITH YOUR NAME]
- Email used to place the order: [PLEASE COMPLETE]
2. Request for a Return Mailing Label in the email.
3. You will receive an email with the Return Mailing table afterward, please fill out the form and ship back the product(s) with it to our fulfillment centers.
The form contains the following two sections:
Return Mailing Label: A label that contains the address of the fulfillment center that will be receiving and processing the return. You need to affix the label on the return package. You may choose your preferred logistics operators.
Note*: Postage is not provided on the return mailing letter.
Return Authorization Slip: A form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.
Once our fulfillment centers receive the package, the refund process will begin.
Note*: If the shipping item(s) is over $39, or for speeding up the refund process, consider using a shipping service that provides tracking, or purchasing shipping insurance and send over the tracking number to our customer support team. Otherwise, Baseus cannot guarantee the item(s) could be successfully returned.
Expected Processing Timelines
If you request a reimbursement based on any of the causes explained above, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen (14) calendar days of the day we were notified of your decision, provided, where applicable, that we have received evidence that the products have been dispatched back to us, however we may withhold the reimbursement until we receive the returned products. If we do not receive evidence that the products have been dispatched back to us, we will reimburse the fourteen (14)-day period will start from the date we receive the products.
Before we proceed to reimbursement, we will review the products returned to assess your request, in particular:
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if you return the products and request the reimbursement within the fourteen (14)-day period, we will assess whetherthe products are in the conditions that we delivered them to you. If we find that your handling of the product has diminished its value, due to handling other than what is necessary to establish the nature, characteristics and functioning of the products, we may detract the corresponding amount to the final reimbursement.
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if you request a price reduction as a consequence of a lack of conformity, we will assess the decrease in value by determining the difference between the value that the products would have had at the time of delivery had it been in accordance with the contract and the value that the products actually delivered had at the time ofthe conclusion of the contract .
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if you request reimbursement as a consequence of a lack of conformity, we will assess whether the lack of conformity is minor, in which case we will provide another more suitable remedy of those explained above.
We shall carry out the reimbursement using the same means of payment that you used for the initial transaction, unless otherwise agreed with you. We shall reimburse all costs associated with the lack of conformity process. In the return process, we shall reimburse all costs except for (i) the direct cost of returning the goods; and (ii) the supplementary costs derived from your choosing of a type of delivery for return other than the least expensive type of standard delivery offered by Baseus.
Refund
The refund will be credited back using the same method as when you paid the order. After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.
